SHIPPING POLICY – CECI DREAM

At Ceci Dream, we proudly ship worldwide through our global fulfillment network, ensuring reliable delivery, secure handling, and full tracking for every order.

All products are carefully prepared and dispatched from our international logistics and distribution center, allowing us to offer efficient global shipping with consistent delivery standards.

1. Order Processing Time

All orders are processed within 1–3 business days.

During peak seasons or promotional periods, processing times may vary slightly. Once your order is shipped, you will receive a confirmation email with tracking details.

2. Shipping Options & Delivery Times

We offer two shipping options at checkout for all destinations: Standard (Free) and Express (Paid). Both options share the same estimated delivery timeframe.

Delivery times are estimates and may vary depending on customs procedures, local courier operations, or holiday periods.

3. Tracking Your Order

All orders include full tracking. Once your order is shipped, you will receive:

• A shipping confirmation email
• A tracking link to monitor your delivery

Tracking information becomes active after the package leaves our international logistics center. If you do not receive tracking within 5 business days, please contact us at: hello@ceciliadream.com

4. Customs, Duties & Taxes

Depending on your country, customs duties or import taxes may apply. These charges are determined by local authorities and are the responsibility of the customer. Ceci Dream is not responsible for delays caused by customs clearance, but we are always available to assist if needed.

5. Incorrect Address or Delivery Issues

Customers are responsible for providing accurate shipping details at checkout:

• Full name and address
• Phone number
• Postal code

If a package is returned due to incorrect or incomplete information, reshipping fees may apply.

6. Lost, Delayed, or Damaged Packages

Damaged or defective items: Covered by our Returns & Refund Policy. Contact: hello@ceciliadream.com

Lost or delayed packages:

• Contact us at hello@ceciliadream.com
• We will investigate with the carrier
• We will assist until the issue is fully resolved

We ensure that every customer receives their order or a proper resolution.

7. Support & Contact

Email: hello@ceciliadream.com Response time: 24–48 business hours Support: Worldwide customer assistance